Privacy Policy

1. Title; Effective Date; Scope.

This Privacy Policy ("Policy") is effective as of March 29, 2026 ("Effective Date") and describes how the Monterey Park Chamber of Commerce ("Chamber," "we," "us") collects, uses, discloses, retains, and protects information when you access or use our website and member services (collectively, the "Services"). This Policy is intended to be read in the context of our relationship with you and your use of the Services and applies to information collected online through the Services. California law governs this Policy to the extent applicable.

2. Definitions.

For purposes of this Policy:

• a) "Personal Information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household, consistent with California law.
• b) "Sensitive Personal Information" includes, where applicable, account log-in credentials (including password) and the contents of communications where the Chamber is not the intended recipient, as those concepts are used under California law.
• c) "Business Messaging" means the private messaging feature described in Section 6 between logged-in members and verified business representatives through the Services.
• d) "Verified Listing" means a directory listing associated with a Chamber member account that has claimed the business.

3. Categories of Information We Collect; Sources.

We collect the following categories of information, from the following sources, for the purposes described herein:

• a) Account and Profile Data. Identifiers and account information such as your name, email address, and optional profile details you provide when you register, sign in, or update your account. Source: directly from you.
• b) Membership and Payment Administration Data. Information related to Chamber membership status and payment references as needed to administer membership. Source: directly from you and from our content systems used to administer membership.
• c) Directory and Public Listing Data. Business information displayed in our directory, including information associated with Verified Listings. Source: from you, from public sources, and from our content systems.
• d) Usage and Technical Data. Internet or other electronic network activity information and technical identifiers such as logs, device or browser information, and similar data needed to operate, maintain, and secure the Services. Source: automatically from your device/browser when you use the Services.
• e) Communications and User Content. Messages you send us, including contact forms, forum posts, and Business Messaging content and related metadata. Source: directly from you and generated through your use of the Services.

4. How We Use Information (Business and Commercial Purposes).

We use Personal Information and Usage and Technical Data in a manner consistent with this Policy and the context of our relationship with you, including for the following business or commercial purposes:

• a) Provide and Operate the Services. To identify and authenticate you when you sign in to your account; to administer membership; to display directory and event content; and to provide features you request, including Business Messaging.
• b) Communicate With You. To respond to your requests and inquiries; to provide member support; and to contact you about changes to the Services or this Policy and to send notices (including by email) related to membership administration and Service operations.
• c) Improve and Personalize. To enhance and improve the Services, including by analyzing how the Services are used and improving content, features, and functionality.
• d) Security, Integrity, and Abuse Prevention. To investigate, prevent, and take action regarding suspected or actual illegal activities, spam, harassment, fraud, security incidents, threats to safety, and violations of our policies or terms; to debug and repair errors that impair existing intended functionality; and to maintain the quality and safety of the Services.
• e) Compliance and Legal Process. To comply with applicable law, lawful requests, and legal obligations; and to establish, exercise, or defend legal claims and resolve disputes.
• f) Consent-Based Uses. For any other purpose disclosed at the time information is collected or otherwise with your consent.

5. Sharing and Disclosure of Information.

We disclose Personal Information as follows, subject to appropriate safeguards and as permitted by applicable law:

• a) Service Providers. We use service providers (such as hosting, authentication, email, analytics, or content platforms) that process information on our behalf to help us operate, maintain, secure, and improve the Services and provide member support. Service providers are authorized to process Personal Information only as necessary to provide services to us consistent with this Policy.
• b) Legal, Safety, and Rights. We may disclose information if we believe disclosure is required by law or lawful request, or is reasonably necessary to protect the rights, property, or safety of the Chamber, our members, or others, including to investigate or prevent suspected illegal activity, fraud, security issues, or policy violations.
• c) Directory and Public Listings. Business information displayed in our directory may be visible to users of the Services consistent with the directory's functionality, including information associated with Verified Listings.
• d) Business Messaging Participants and Chamber Administration. Business Messaging content is shared between the participants in the conversation thread (the member(s) participating and the verified business representative for the relevant Verified Listing) and is also accessible to Chamber administrators as described in Section 6, below.

6. Private Messaging With Verified Businesses (Transparency; Access; Not Confidential From the Chamber).

• a) Feature Description. For directory listings that have a verified owner, logged-in members may send private messages to that owner through the Services. Messages form a conversation thread between the participating member(s) and the verified business representative.
• b) Who Can See the Thread. The member who started or participates in the conversation and the verified owner of that listing can view the full message history for that thread.
• c) Chamber Administrator Access. Chamber administrators can access and review all Business Messaging conversations on the platform, including message content and related metadata, for safety, abuse prevention, dispute resolution, member support, and compliance with applicable law or lawful requests.
• d) Not Confidential From the Chamber; User Caution. You should not consider Business Messaging confidential from the Chamber. Do not share passwords, full payment card numbers, or highly sensitive Personal Information in Business Messaging; use appropriate secure channels when needed.
• e) Abuse and Enforcement. We may rate-limit messaging, lock conversations, suspend accounts, or take other action if we detect spam, harassment, illegal content, or violations of our terms. Where available, you may use in-product reporting options.

7. Retention; Deletion.

We retain Personal Information, including Business Messaging data, for as long as reasonably necessary to provide the Services, administer membership, meet legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize Personal Information where required by applicable law and practicable, subject to lawful retention needs (including security, dispute resolution, and compliance).

8. California Privacy Rights; Requests.

Subject to applicable law, you may request access to, correction of, or deletion of certain Personal Information. You may also have the right to receive information about our collection, use, and disclosure practices. You may submit requests using the contact method in Section 10. We may need to verify your identity and/or account before processing a request and may deny or limit requests as permitted by law (for example, where necessary to comply with legal obligations or to protect security and integrity).

9. Your Choices.

You may update certain profile information in your member account where the Services allow it. You may choose what information you submit through optional profile fields and what you include in messages and posts, subject to the provisions above.

10. Contact.

For privacy questions or to submit a request described in Section 8, above, contact the Monterey Park Chamber of Commerce using the information on our contact page.